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    SeSAC Hackathon

    Idea | Generate AI | Generative | Qualitative evaluation

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    서울 TALK BOT : 대화형 AI 민원 서비스 (전화, 챗봇)

    야호호코코
    공동작성자
    2024.07.21 01:46 1,349 Views language
    comments 0

    생성형 AI LLM을 twilio 전화 솔루션과 결합한 다산콜센터의 AI 버전.
    전화 서비스 뿐만 아니라 같은 모델을 활용하여 웹, 앱을 통해 챗봇으로도 전환이 가능하여 디지털 소외 계층에게는 전화를 통해 AI 민원 서비스의 제공을, 기존 사용자에게는 더 용이해진 사용성과 빠른 민원 응대 제공을 하며 24시간, 장소에 구애 받지 않는 서울의 대화형 AI 민원 시스템

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